General Data Protection Regulations (GDPR)

we would like to bring you up to date with the changes we are making to the system to ensure GDPR compliance.

Our Customers will need to Opt-In to our GDPR policy to allow us to store their data. For a web user customer of the E-Filing company software, you as a user will be asked the new GDPR opt in question when registering or paying for an order. This will appear at the end of the order process below the T&C’s.

If you are a returning user who has previously opted-in, you will not see the question again and if you wish to opt-out you will need to go to the My Account area where you can update your preference.

Every night the E-Filing system will check user accounts that have opted out of GDPR. The system will disable and anonymise the account and all its contents if they are no longer ‘active’. We will identify an ‘active’ customer as follows;

• Customer has logged in or visited your website as a logged in customer within a five-year timeframe as the prescribed record keeping requirements within the Money Laundering Regulations 2017.
• Has pending orders, this includes Companies House form filings.
• Has pending leads still outstanding with a partner.
• Has active services running, such as a Registered Address service.
• Has positive account or negative account balance.

For full details of our policies see out full GDPR document in our privacy page.

Our offices will close at 1.00 pm on Friday 22nd December and re-open on Tuesday 2nd January 2018. BTC online formations and the SmartSearch AML platform will be live and operational 24-7 throughout this period. The office will have a skeleton staff from 27th to 29th December to assist with any customer service queries, this should be done in the first instance by an email enquiry.

Thank you for your business in 2017 we do appreciate it, and we look forward to serving you in 2018.

Steve O’Neill

Companies House maintenance and shut down

This is to let you know about planned maintenance that will be occurring at Companies House covering the Easter Break between Thursday, 13 April and Tuesday, 18 April.  This will affect most aspects of their online services

Most of their online services will be unavailable from 11:59pm on Thursday 13 April to 7am on Tuesday 18 April.

Click to read the full post Continue reading “Latest Newsletter”

Firstly, can wish all our clients and customers seasons greeting from us at BTC, we hope you enjoy the festive season break.

Our last despatch of physical documents to get to offices before Christmas is on Tuesday 20 December 2016, any physical documents generated after this date will be despatched when we return after the new year.

Our physical office will close on the evening of Tuesday the 20th. Our electronic systems for company formations and money laundering compliance reports will operate as normal 24 hours per day, each day during the holiday period.

We will still check every formation coming through the system before releasing to Companies House. Telephone support will be limited on Wednesday and Thursday the 21st and 22nd and resume as normal on Tuesday the 3rd of January, but we are still running email support for the occasional urgent matters that arise.

So if you have an urgent query email us on the main email address and we will do our best to respond as quickly as possible.