CLIENT LOGIN

Call us now on Freephone

0800 085 4127

Companies House Gateway Rejections

We would like to provide an update on the current state of the Companies House gateway.

Companies House’s systems are currently becoming intermittently unresponsive for prolonged periods of time. This is leading to many submissions being returned with a variant on one of the following errors:

  • Companies House Error: No data received from ngsrv
  • Companies House Error: Not a “HTTPS” request
  • Transmission Failure (Failed to send data request.)

Unfortunately, as these are all responses directly from Companies House’s systems on seemingly valid submissions. This is also causing services that rely on Companies House, such as the name check functionality, to become slow and unreliable.

Our programme providers have been speaking with Companies House since Monday in relation to these errors in hopes that a solution could be found, presently Companies House are unable to provide a timescale as to when these errors will be resolved.

For the time being, we will continue to resubmit these rejections as some submissions are being picked up by their system during the small windows where the gateway is functioning correctly. We are also temporarily returning all company names as available to prevent customers being turned away prior to starting an order, this will result in some orders being raised with company names that are unavailable, however, the alternative is that customers could see lengthy delays before being able to start an order.

Companies House Down Time

Companies House have advised they will not be processing submissions from 12 noon, Friday the 7th of September until Monday the 10th of September. Same day submissions must be submitted by 12 noon on the 7th of September.

We will still be holding all submissions in this time frame in review and will submit once the service has restarted on Monday, Experience tells us some orders can be lost at Companies House during these periods of maintenance.